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LAST UPDATED: JULY 1, 2021

ELMO Software uses certain subprocessors to assist in providing its Services. It works with service providers that have or may have access to or process ELMO Software’s customer data.

Before engaging any sub-processors, ELMO Software performs strict due diligence to ensure our customer data remain secure and protected, including ensuring our subprocessors satisfy equivalent contractual obligations as those required from ELMO Software as a Processor.

ELMO Software maintains an up-to-date list of the names and locations of all sub-processors. This list is below, or you can obtain a copy by contacting [email protected]

ELMO Software customers may also subscribe to notifications of subprocessor changes to receive updates here.

INFRASTRUCTURE SUBPROCESSORS – SERVICE DATA STORAGE

ELMO Software production systems for the Services are currently located in co-location facilities in the regions identified below. Customers are established in one of these regions based on agreement with the Customer; and Customer Data subsequently remains in that region unless agreed between the Customer and ELMO, but may be shifted among data centres within a region to ensure performance and availability of the Services. The following table describes the countries and legal entities engaged in the storage of Customer Data by ELMO Software.

Entity Name Purpose Entity Country
Amazon Web Services, Inc. Cloud Services Provider United Kingdom
Amazon Web Services, Inc. Cloud Services Provider France
Amazon Web Services, Inc. Cloud Services Provider Australia
Amazon Web Services, Inc. Cloud Services Provider Singapore
Microsoft Azure Cloud Services Provider Australia

OTHER SUBPROCESSORS

ELMO Software may use the following Subprocessors to perform other Service functions:

Entity Name Purpose Entity Country
Amazon Web Services, Inc. Cloud-based Email Notification Services United Kingdom
Amazon Web Services, Inc. Cloud-based Email Notification Services Australia
Bing (Microsoft Inc.) Mileage / Route Calculation United States
Elastic Search Operations & Application Monitoring United Kingdom
Elastic Search Operations & Application Monitoring Australia
Google reCAPTCHA Anti-Bot Protection United States
Google Vision OCR EU Region
HotJar, Ltd Product Analytics Ireland
Webscale, Ltd Software Services United Kingdom
MixPanel Product Analytics United States
New Relic Operations & Application Monitoring EU Region
Pendo.io, Inc Customer Onboarding & Support Software Services United States
SendGrid (Twilio, Inc / SendGrid, Inc) Cloud-based Email Notification Services United Kingdom
SendGrid (Twilio, Inc / SendGrid, Inc) Cloud-based Email Notification Services Australia
Signifo, Ltd Software Services United Kingdom
Signifo, Ltd Software Services United States
Zendesk, Inc Cloud-based Customer Support Services Australia
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